Privacy Policy

1. Introduction

At Platinum Pro Roofing, we are committed to safeguarding the privacy of our customers and website visitors. This policy outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

• Business Name: Platinum Pro Roofing

• Registered Address: 4 Parklands Business Park, Guildford, GU2 9JX

• Data Controller Contact: [Insert Name or "Data Protection Officer" if applicable]

• Email: info@platinumproroofing.co.uk

• Phone: 01483 339741

• We are the data controller for the purposes of UK GDPR and responsible for the handling of personal data as described in this policy.

• We collect and process various types of personal data depending on the services you request. This may include:

• Contact Information: Name, email address, phone number, postal address

• Project Details: Property address, service requirements, photos (with your consent)

• Payment Information: Payment method and transaction details (note: we do not store full card or banking information)

• Technical Data: IP address, browser type, device information, website usage data (via cookies)

• Communication History: Records of email, phone, or form enquiries

We collect personal data through:

• Our website contact forms

• Phone and email enquiries

• In-person consultations or surveys

• Online bookings or quote requests

• Social media communications

• Cookies and website analytics tools

We only collect and use your personal data when we have a lawful basis to do so. The most common reasons include:

• To provide roofing or building services you have requested

• To arrange surveys, quotes, and job scheduling

• To communicate with you regarding your project or enquiry

• To process payments and invoices

• To comply with legal obligations (e.g., tax, insurance, record-keeping)

• To improve our services and website experience

• For marketing purposes, where you have provided consent

Under UK GDPR, we process personal data under one or more of the following lawful bases:

• Contractual Obligation: To provide services or take steps before entering into a contract

• Legitimate Interest: To operate and improve our business (e.g. customer service, record-keeping)

• Legal Obligation: To comply with relevant legal and regulatory requirements

• Consent: For optional communications such as marketing emails or newsletters

We may send marketing emails or service updates only if you have explicitly opted in. You may unsubscribe at any time using the link in the email or by contacting us directly.

We do not sell or rent your personal data to third parties for marketing purposes.

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

• Essential Cookies: Necessary for basic site functionality

• Analytics Cookies: Used to understand visitor behaviour and improve the site (e.g., Google Analytics)

• Preference Cookies: Store user preferences for future visits

You can adjust cookie preferences via your browser settings at any time.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and encrypted backups

• Access restricted to authorised personnel only

• Regular data security reviews and software updates

• Data minimisation and retention policies

We will not retain your personal data longer than necessary for the purposes it was collected, unless legally required.

We do not share your data with third parties unless necessary for the operation of our services or required by law. Examples include:

• Payment processors (e.g. card payment providers)

• Subcontractors or suppliers (with your consent and only for job-related tasks)

• Legal or tax authorities (when legally required)

• IT service providers or website hosting (under strict confidentiality agreements)

We ensure all third parties respect your data and comply with data protection laws.

As a data subject, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Rectification: Correct inaccurate or incomplete data

• Right to Erasure: Request deletion of your data where lawful

• Right to Restrict Processing: Temporarily limit processing under certain circumstances

• Right to Object: Object to certain types of data use (e.g., direct marketing)

• Right to Data Portability: Request transfer of your data to another provider

To exercise your rights, please contact us at:
📧 info@platinumproroofing.co.uk
📞 01483 339741

We will respond to all requests within one calendar month, as required by law.

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include a revision date. You are advised to check it periodically for any changes.

If you have any questions about this policy or your personal data, please contact us:

Platinum Pro Roofing
📍 4 Parklands Business Park, Guildford, GU2 9JX
📧 info@platinumproroofing.co.uk
📞 01483 339741

If you are unsatisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk